Policies & Disclaimers

Please read the following carefully before booking a session or package with Neurosoma:

Booking Policies

By booking a session or package with Neurosoma, or by redeeming prepaid sessions, you agree to be bound by the following policies. If you don't agree, please don't book.

New Clients

New clients must complete a client intake form during the online booking process via Acuity Scheduling. This helps us ensure that Neuro-Somatic Therapy is appropriate for you before we begin. This applies both to private clients and to employees redeeming prepaid sessions purchased by their employer.

Working Hours

Lee primarily works during office hours, with some evening availability. Please refer to the booking links on this website to view current availability.

Payments - Private Clients

Payment for packages must be made in full at the time of booking via Acuity Scheduling. No VAT is charged. The individual package entitles you to five sessions, which must be scheduled and completed within 100 days of purchase. Any sessions not used within this period will expire.

Payments - Corporate Clients

Corporate clients purchase prepaid Neuro-Somatic Therapy sessions (vouchers) for redemption by their employees. Payment is made in full at the time of purchase via Acuity Scheduling. No VAT is charged. A voucher entitles the employee to a package of ten sessions, which must be scheduled and completed within 200 days of the date of purchase. Any sessions not used within this period will expire.

Scheduling

You choose your session date and time during the online booking process. If you'd like to secure a regular weekly timeslot, please schedule all your sessions in advance. This is the only way to guarantee your preferred time.

Rescheduling

Sessions can be rescheduled up to 24 hours before the start time by clicking the Change Appointment link in your confirmation email. For changes with less than 24 hours' notice, please contact Lee directly via email or WhatsApp and we'll do our best to accommodate you. All sessions in a package must still be completed within the validity period (200 days for the corporate package, 100 days for the individual package), regardless of rescheduling.

Late Arrivals

Please let Lee know as soon as possible if you're running late. Late arrival will result in a shorter session. If no contact is made, Lee will wait 15 minutes from the scheduled start time, after which the session will be considered attended and cannot be rescheduled.

Non-Attendance

If you fail to attend a session without prior notice, the session will be considered attended and cannot be rescheduled or refunded.

Refunds - Private Clients

All orders are non-refundable. Any sessions not used within the 100-day validity period will expire. We're unable to offer refunds for unused sessions.

Refunds - Corporate Clients

All orders are non-refundable. Any sessions not used within the 200-day validity period will expire. We're unable to offer refunds for unused sessions, whether due to non-redemption by the employee, expiry, or organisational changes on the client's side.

Under 18s

Lee Bladon Limited (trading as Neurosoma) is not insured to work with individuals under the age of 18.

Right to Refuse

Lee Bladon Limited (trading as Neurosoma) reserves the right to decline or discontinue working with any client where it is deemed not appropriate or not in the best interests of the client or practitioner. Where the Company discontinues sessions in such circumstances, any unused prepaid sessions will be refunded on a pro-rata basis.

Health & Medical Disclaimer

The services provided by Lee Bladon Limited (trading as Neurosoma) are intended to support nervous system regulation, psychological wellbeing and general health. They are not a substitute for professional medical, psychological or psychiatric advice, diagnosis or treatment.

Lee Bladon is an integrative and somatic psychotherapist, counsellor and nervous system specialist, not a medical doctor, psychiatrist or clinical psychologist. The services provided are wellness and therapeutic services, not medical treatment.

If you have a medical condition or are under the care of a healthcare professional, please seek their advice before engaging with our services. We do not diagnose conditions, prescribe medication or offer medical treatment.

If you are in crisis or require urgent assistance, please contact the appropriate emergency services or a qualified professional immediately.

Release of Liability

By proceeding with any session, package or service, you agree to the following:

Voluntary Participation

Your participation is entirely voluntary. You are responsible for your own choices, decisions and results.

Assumption of Risk

Neuro-Somatic Therapy involves working with the nervous system and may involve somatic and psychological processes that bring up deep emotions, unexpected insights or temporary physical sensations. You accept full responsibility for any emotional, mental or physical effects that may arise from your participation.

No Liability

Lee Bladon Limited (trading as Neurosoma), including its owner and sole practitioner Lee Bladon, shall not be held liable for any injury, loss, damage or adverse effects - whether physical, emotional, psychological or financial - resulting from your participation in any session, package or use of information provided by Neurosoma, except where such liability cannot be excluded by law.

Indemnification

You agree to indemnify and hold harmless Lee Bladon Limited (trading as Neurosoma) from any claims, demands or legal actions arising from your use of our services.

By proceeding with any session, package or service, you confirm that you have read, understood and agreed to this disclaimer and release of liability.